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Safeguarding Our Residents

We aim to be the market leaders in the way we protect our residents so take an extremely firm stance on safeguarding and abuse. It is highly unorthodox for a care home organisation to discuss such delicate topics but we encourage a free and open culture between all people with whom we engage with. In particular, Luxurycare recognises that effective and honest communication is essential if concerns about breaches or failures are to be effectively managed. As a signatory to the Bournemouth, Dorset and Poole Adult Protection Policy and Procedures we recognise that vulnerable people can be abused and that the abuse of vulnerable adults constitutes a clear infringement of their human and civil rights.

The Social Care Commitment

What is the Social Care Commitment?

The Social Care Commitment is the adult social care sector’s promise to provide people who need care and support with high quality services.

It is a Department of Health initiative that has been developed by the sector, so it is fit for purpose and makes a real difference to those who sign up. Made up of seven statements, with associated ‘I will’ tasks that address the minimum standards required when working in care, the commitment aims to both increase public confidence in the care sector and raise workforce quality in adult social care.

Using CCTV in our Care Homes

All our Care Homes benefit from CCTV. This is covered by a very robust policy in line with The Data Protection Act 1998; In the picture: A data protection code of practice for surveillance cameras and personal information produced by the Information Commissioners Office (ICO); The Human Rights Act 1998; The Regulation of Investigatory Powers Act 2000; The Protection of Freedoms Act 2012; The Home Office Surveillance Camera Code of Practice 2013; CQC ‘Using Surveillance’ Information for providers of health and social care on using surveillance to monitor services. Please feel free to contact Kevin Gunputh at our Head Office or the Home Manager should you require any further assistance. We have put signs up to inform everyone where our cameras our located. The cameras we use are only in communal or public areas so as to not infringe on bedroom or personal privacy.

CCTV is used for maintaining the security of property and premises and for preventing and investigating crime, it may also be used to monitor staff when carrying out work duties. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, security organisations and persons making an enquiry.

Information is processed for consultancy and advisory services that are offered. For this reason the information processed may include name, contact details, family details, financial details, and the goods and services provided. This information may be about customers and clients. Where necessary this information is shared with the data subject themselves, business associates and other professional advisers, current, past or prospective employers and service providers. We sometimes need to share the personal information we process with the individual them self and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.