May I take this opportunity to thank you and your staff once again for the excellent standard of care shown to R throughout his stay. When we walked through the doors on the day of his arrival we were greeted with cheery call of “welcome R”! Throughout my visits, the sea of smiling faces and obvious care and concern for all residents was obvious. It is important for my own peace of mind to know that I can leave R in your competent hands when I need to and I would not hesitate to recommend your establishment.
Luxury Care - Aranlaw House Care Home (Poole): 01202 763367 - Regency Manor Care Home (Poole): 01202 715760 - Seabourne House Care Home (Bournemouth): 01202 428132
Luxury Care in Luxury Care Settings 
Our Ethos 
Our Ethos Regulated by CQC Assuring only the best for your loved ones 
The Main Assumption behind what we do
All behaviour has meaning …
In dementia, a person’s behaviour or behaviour changes are never seen as senseless, crazy or stupid. Our skilled staff can often pieced together the meaning of a given behaviour in the person with dementia, taking into account previous events, triggers, family information or observation about what the person is trying to do. Reduced logical thinking ability and memory abilities may prevent a person from being able to have insight into their behaviour. Reduced verbal ability can make even attempts to explain it impossible.
We would like to bring your attention to the following extract from ‘Dancing with Dementia’ written by Christine Bryden, who was first diagnosed with dementia in 1995:
“Try to enter our distorted reality, because if you make us fit into your reality, it will cause us extra stress. You need to enter into our reality, connect with us by touch, or by look. You need to be authentically present, not far away. You need to realise that we are not far away or lost, but trapped by an inability to communicate and to think clearly, to express this strange mixed-up world being created by our brain damage. Think about this inner reality that we are experiencing, and try to connect with it. Be imaginative, be creative, try to step across the divide between our worlds.”
It is our objective to step across this divide in order to establish relationships with the residents we are supporting. We seek to listen to the voice of each resident with dementia, connect with them and respond with imagination and creativity. We aim to enable residents to maximise their abilities and retain their independence as far as possible by agreeing with them (or their relative or representative) individual care plans, supporting them to encourage the retention of daily life skills for as long as possible. We will also provide care and assistance to meet the assessed needs of each resident. To help achieve this we will enlist the support of any relevant professional services and organisations as may be necessary from time to time, for example Psychologists, General Practitioners, Dieticians, Community Mental Health Nurses, Community Nurses, Occupational Therapists etc, according to the needs of each resident.
We ensure the protection of our residents by implementing robust staff recruitment procedures. All staff are thoroughly checked before starting employment with us, including enhanced Disclosure and Barring Service (DBS) checks. Staff training needs are constantly monitored and reviewed to ensure that the appropriate skills and numbers of staff available match those required for the quality care and support of our residents. All staff are trained in safeguarding measures and how to recognise and report any concerns.
We consider it of the utmost importance that the physical environment at Aranlaw House Care Home and Regency Manor Care Home in Poole as well as Seabourne House in Bournemouth should not only be of the highest standard and provide a warm and friendly atmosphere but, that they should also offer unobtrusive security and safety as necessary, to ensure the needs of our residents are met. The environment has been carefully considered in relation to people with dementia, to help them to feel more “at home” and to find their way around more easily.
We aim to provide holistic care and will do our best to ensure that the health, social, emotional and spiritual needs of each individual resident will be met.We will encourage them to maintain and develop relationships with family, friends and social networks and do our best to support families and friends wherever we can. We are keen to maintain and, where possible, improve their quality of life. We want our residents to be comfortable and as happy as can be achieved.
Luxurycare offers residential homes and nursing homes to support residents with dementia, some of whom may also have additional support needs as a result of the problems associated with old age.
The care and support is provided for as long as the Care Homes can meet the needs of the individual, respecting their rights to informed choice, privacy and to always be treated with dignity.
At Luxurycare, our residential care homes, Aranlaw House Care Home and Seabourne House Care Home as well as our dual registered nursing home, Regency Manor Care Home have introduced the Dr Gemma Jones ‘behavioural staging’ model for meeting the needs of older people with dementia and this is possibly quite different to the methods used in many care homes.
Based on the simple assumption that every behaviour has meaning we try to understand what someone maybe trying to tell us through their behaviour. This assumption is consistent through our lives from child hood, through the terrible teens into adult hood. A baby crying or a teenager acting out are significant behaviours that all have meaning.
Dear K,Firstly, we would like to express our sincere thanks and gratitude to all your staff who cared for R during his time at Aranlaw. He was very happy there, and it showed in his demeanour every time we visited. The staff were also most attentive to us as a family during visits, nothing was ever too much trouble. It was wonderful to see three of your staff representing Aranlaw on Friday - it was touching and appreciated by us al.
You may be interested to know that during her stay with you, she received a visit from a member of the Dorset Healthcare Community Mental Health team. She has remarked to me how impressed she was with the care my Mother received whilst with you, the caring approach and the way staff positively engaged with her to provide reassurance. This was consistent with my own observations and those of other visitors.
Morning H, where has the time gone. It is exactly a year since Mum came into the home. The best thing that has happened to her in a long time. Please pass on my eternal gratitude for the love and care that everyone has given her everyday. Love L
Dear All, I am the eldest daughter of Mrs D who sadly died earlier this week. I would like to thank you ALL from the heart for the wonderful care and dedication shown to my Mother during the last 18 months or so she was with you. It is so fulfilling to know that Dad is in all you capable hands and will be looked after and cared for as Mum was. With all the bad publicity one reads in the press today of care homes, it is so comforting to know that our parents are in such a wonderful place as Aranlaw. You all deserve a gold medal. Thank you AH
Hello XXXThank you for forwarding this excellent review. You and the staff have all gone to extraordinary lengths to make Mum feel at home at Aranlaw. We all were very worried about the transition from her own house, to a retirement home, but it has gone so very well.....She does speak very highly of her new home in our telephone conversations (and during my visits) and her dog is being so well looked after too. I'll contact you shortly to set up another Skype "chat" if that is OK with you, XXX? Mum seems to like seeing her children "on the television".... 🙂Thank you again for your care for Mum, and for sending on this review..Best wishes, and I look forward to my next visit later this year ...XXX
Hi XXXThanks so much for sending this to us. I have been through it and it looks spot on to me. I know my brother has already said how much we appreciate all you have done to help Mum settle in – but I would like to reiterate it. All of you should be proud of the service you provide to residents at Aranlaw House. I am still overwhelmed at how well Mum has adjusted to her new life, and how much brighter she is on the phone than she was 3 months ago. She is talking about knitting again – something she did all her life until the last 18 months or so when she lost interest – so I will send her over some patterns, and perhaps at some points if she remains interested and if there is the opportunity for her to go to the shops, a carer could help her select some suitable wool to make herself a jumper or cardigan. (She likes pastel colours).Take care, and sincere thanks again for all you are all doing for Mum.Best wishesXXX
Hi KevinWe just wanted to drop you a few lines to express our thanks for all that is done at Aranlaw House for Mrs C. It is difficult to say how good the care and friendliness is at Aranlaw House, from the Management to the Housekeepers, in so few words. Finding the right home for a loved one is not an easy task but as soon as we met Mandy and the team we knew Aranlaw House would be perfect for Mrs Cs needs, in truth it felt like home.Since Mrs Cs admittance to Aranlaw House in 2008, we have never had any reason to worry about her. Mandy, Debbie and their teams have shown her love, compassion, respect, dignity and over all provided her with professional care.To us as the family, we have had unending advice and support, during what has been a challenging time on occasions.Residents rooms are their own and we have always been encouraged to put what we like in Mrs Cs, which has made it just like being at home. For us, especially as we travel a distance to visit, the best part is the "open door" policy, where you can go to visit at any time.We would like to say a very big "Thank You" to every single member of the staff, and have no hesitation in recommending Aranlaw House Care Home to anyone; to be the first choice in care facilities for loved ones and peace of mind for themselves.Thank YouMr and Mrs F
Please can you thank everyone for making Dad’s birthday an event yesterday. As we all know he is really struggling at the moment and I think the cake, card and singing gave him a little lift. It also meant a lot to me so thanks to everyone.
Dear DebbieThank you for the care of my Mother today provided by you and your colleagues. I really appreciated the efforts to prepare her for a day that she found very special. She looked lovely as a consequence of the support and care of your colleagues. It was very kind of you to arrange an 80th birthday card, the cake and the celebration by her fellow residents. My wife told me how much she appreciated and enjoyed this special attention. Thank you overall for the care and support your colleagues provide.Best wishesC
A huge thank you to you all for continuing to provide loving care to my Mum, JS and her dog Polly. Each time I come over from Australia, I am so reassured that you all really care for Mum. You have no idea how grateful both my brother and I are. See you all at Christmas! CA
Thank you all very much for all the care, kindness and understand you have given R during his numerous visits to Aranlaw. Mrs W
To all the lovely staff on the top floor, who cared so lovingly for LB, Many thanks to you all from her daughters. V&C
Dear staff and management,This is just a note to thank you for organising the birthday tea party for S last week. I think she really enjoyed it, especially the sing-song, and I know I did! I can't believe she is 103! I knew S when she lived in Parkstone and attended the same Church as I did (St Lukes). She was a well known person around here and people still remember her and ask after her. It is good to know she is being so well cared for in Seabourne, so thank you all again. With kind regards AT
To all the staff at Seabourne House,Wishing you all a happy new year 2013. Thank you for your care and kindess you show my Dad G since he came to live with you. All your hard work is much appreciated by myself and the family. You do a great job with all the residents. Best wishes B & K
With something as important and emotionally sensitive as relinquishing the care of a loved one to a care home, the whole family was acutely aware that we had to choose the right home for Granddad. We had found the whole process with regards to the financial commitment required and the support provided by social services difficult to understand. The lack of clarity as to who would help us and how made the decision process much more difficult and upsetting than it probably should have been. However, once we started to investigate the care homes available we found that speaking to a professional carer helped to clarify the process admission and to ease our minds about how Granddad would be better cared for by people trained to do so and with the correct equipment.Sam and the team at Seabourne House Care Home were wonderful. They were warm and relaxed but informative and proactive. As soon as we spoke to Sam we felt that she really cared for Granddad’s well-being and the patience she and her team demonstrated in explaining how he would be cared for was extremely comforting. They were extremely open about us visiting without the need for an appointment so that we could see the home in its usual state and even supported us in speaking to social services.On visiting the home we were extremely impressed with how upbeat and interactive the staff were with the residents and the team were at pains to highlight that they felt that they worked in the residents home rather than the residents living in their place of work. The lack of uniforms and bright décor came as a pleasant surprise, and the well-kept and easily accessible gardens would be great for Granddad in the summer. We felt that this was the place for him.On the day of Granddad’s admission, Sam sat down with Granddad and myself to explain the situation and the team had already remembered that he was a tea drinker when they offered him a drink. The whole process went far more smoothly (and positively) than I ever expected and it sticks in my mind that he was able to walk up the stairs to his room far easier than he could at home as there were rails on each side of the stairs (these are the little things that you don’t realise make a difference until you see them).It’s been 4 weeks since Granddad moved into Seabourne House and he has settled in far better than we could dare to hope. The process isn’t easy and something of this magnitude won’t go without a bump or two but the whole family seem more relaxed and able to cope than when they were when caring for Granddad 24 hours a day.
I would like to thank you all for the care, love and attention you gave Dad whilst he was living at Seabourne. You enabled him to keep a level of independence and to therefore maintain his dignity right to the end. It was always comforting for us to know that you all understand the needs of people with Alzheimer's disease and could therefore reassure Dad if he was anxious at any time. It was very evident from the early days that you had all developed a good rapport with Dad.
I always enjoy coming here to see patients as every member of staff is so kind and caring towards every single patient.
I always enjoy my daily visit to my wife and see all the cheerful staff greeting me.
Very happy with the service this home is providing to a Reading County Council Client. Keep up the great work.
Excellent singer. Really enjoyed the entertainment this afternoon
Soren Kierkegaard (1813-1855) made perhaps the most succinct statement about care:
If you really want to help somebody, first of all you must find him where he is and start there. This is the secret of caring. If you cannot do that, it is only an illusion if you think you can help another human being. Helping somebody implies your understanding more than he does, but first of all you must understand what he understands. If you cannot do that, your understanding will be of no avail……… the helper must be humble in his attitude towards the people he wants to help. He must understand that helping is not dominating, but serving. Caring implies patience as well as acceptance of not being right and of not understanding what the other person understands.