At Luxury Care, we aim to preserve dignity, individuality and privacy and to maintain an individual’s independence and autonomy. This is achieved by ensuring that the person who comes to live with us has choice, control and direction about how they are supported in their daily life.

We celebrate and uphold individuality with our skilled, friendly and caring staff providing personalised care in a way that ensures the individual is the focus of everything we do.

We offer a complete package of care with no hidden costs. We pride ourselves in being able to meet the diverse range of needs that older people may have.  Our combined team have a wealth of experience and knowledge, a caring manner, sense of humour and respectful approach.

We tailor our care to meet your specific needs and wishes, using research to inform best practice and to ensure our demanding quality standards are met. Our people are key to the care we offer and we focus considerable resources on training our staff to deliver our exacting care standards.

We believe in offering the best possible care to our residents and we have set ourselves high standards. If you’d like to see for yourself contact one of our care homes – they’d be delighted to show you around

Personal Care

At LuxuryCare we aim to enable residents to maximise their abilities and retain their independence as far as possible  by agreeing with them (or their relative or representative) individual care plans, supporting them to encourage the retention of daily life skills for as long as possible.  We will also provide care and assistance to meet the assessed needs of each resident.  To help achieve this we will enlist the support of any relevant professional services and organisations as may be necessary from time to time, for example Psychologists, General Practitioners, Dieticians, Community Mental Health Nurses, Community Nurses, Occupational Therapists etc, according to the needs of each resident.

Our care homes are not registered as  care home’s with nursing, so therefore we are unable to provide any nursing interventions by our own care staff.  However, nursing care may be provided by community nurses at the discretion of the resident’s own General Practitioner.

Individuals Rights and Responsibilities

The purpose of this statement is to allow people to control as much of their lives as possible and to provide guidance to our staff on the principles which should guide their professional practice.

• To retain your personal dignity and independence at all times.
• To enable you to maximise your independence and quality of life.
• To accept and respect your social, religious, cultural, political, emotional and sexual needs.
• To respect your right to privacy at all times.
• To fully involve you in discussions about your assessed care needs.
• To ensure you are consulted about your personal choices and preferences and to include details of these in your care plan.
• To fully inform you about services provided, consulting you about your daily living arrangements and to enable you to participate in discussions about any changes to these arrangements.
• To enable you to manage your own financial and personal affairs.
• To enable you to have the same access to community facilities and services as any other citizen.
• We will not change your room without full consultation.
• To ensure you have access to our formal complaints procedure and to be represented by a friend or advocate if you wish.
• To enable you to have responsibility for your own medication and to make decisions about any medical care you may need.
• To enable you to have opportunities at all times to discuss your own circumstances and to uphold your right to be present at any formal reviews of your care.

Registration

As our care homes provides accommodation and personal care for older people we are required to register with The Care Quality Commission (CQC). Our registration means that all Care Homes are subject to regular inspection by CQC inspectors. We are required to meet a range of standards designed to ensure that the services and facilities we provide are kept to a national standard.

There is always a copy of our most recent inspection report in the leaflets rack in the reception area. You will also find a link for each report in the relevant care home section. If you want more information about how the CQC regulates social care providers, you wish to talk to an inspector then you can contact the local office at Care Quality Commission, CQC National Correspondence, PO Box 1258, Newcastle upon Tyne, NE99 5AU. Telephone Number: 03000 616161.