Luxury Care Ltd offer a complete package of care with no hidden costs. We pride ourselves in caring for the frail elderley to the terminally ill. Our combined team have a caring manner, sense of humour and respectful approach.

Individuals Rights and Responsibilities

The purpose of this statement is to allow people to control as much of their lives as possible and to provide guidance to our staff on the principles which should guide their professional practice.

• To retain your personal dignity and independence at all times.
• To enable you to maximise your independence and quality of life.
• To accept and respect your social, religious, cultural, political, emotional and sexual needs.
• To respect your right to privacy at all times.
• To fully involve you in discussions about your assessed care needs.
• To ensure you are consulted about your personal choices and preferences and to include details of these in your care plan.
• To fully inform you about services provided, consulting you about your daily living arrangements and to enable you to participate in discussions about any changes to these arrangements.
• To enable you to manage your own financial and personal affairs.
• To enable you to have the same access to community facilities and services as any other citizen.
• We will not change your room without full consultation.
• To ensure you have access to our formal complaints procedure and to be represented by a friend or advocate if you wish.
• To enable you to have responsibility for your own medication and to make decisions about any medical care you may need.
• To enable you to have opportunities at all times to discuss your own circumstances and to uphold your right to be present at any formal reviews of your care.

Registration

As a care home that provides accommodation and personal care for older people we are required to register with The Commission for Social Care Inspection (CSCI). Our registration means that Aranlaw House is subject to regular inspection by CSCI inspectors. We are required to meet a range of standards designed to ensure that the services and facilities we provide at Aranlaw House are of a good standard.

There is always a copy of our most recent inspection report in the leaflets rack in the reception area. If you want more information about how CSCI regulates social care providers like Aranlaw House, or you wish to talk to an inspector then you can contact the local office at CSCI, 33 Colston Avenue, Bristol, BS1 4UA, (0117 930 7110).